FREQUENTLY ASKED QUESTIONS

By default, you will not receive email notifications for neither actions taken in folders you own, nor actions taken in folders you've joined. To change these settings:

The intended recipient must be a collaborator on the folder; only the current folder owner can change ownership of the folder (note: after transferring ownership, you will remain a collaborator on the folder and will have the role of editor):

Use Box Edit (opens in a new tab) to open, edit, and save changes to content all from Box.

Personal files are any files that are not used for school or work at the university. This may include personal music, movie files, pictures, or any files not related to classes you are taking. Data that you keep in Box should be related to work at the university. Shared research or work for the university should generally be kept in a department shared account. If you have questions about where particular data should be stored contact your department CSR.

In the last year, Box and other cloud storage providers have stopped offering unlimited storage to companies that have contracts with them. Storage is expensive to maintain for all cloud storage companies.

The university has many demands for collaboration and storage products that support university goals. Storing employees’ personal files now consumes finite resources that should be devoted to BYU programs.

We need users to remove their data by July 16, 2021.

You may be contacted and asked to remove personal files. If personal files are not removed by August 13, 2021, files may be deleted.

You can store data used for school in your Microsoft One Drive account. Also, data used for research or work can be stored in a department Box account. Other data should be stored on a personal drive, or in a personal cloud storage product (Google, Dropbox, or other personal storage device).

You can get help from the Technology Support Center (801-422-4000 or http://go.byu.edu/chat) (opens in a new tab). They will not be able to move the data for you but will be able to give you information on the best way to move your files.

If it is department data, contact your CSR for help.

Most users will get the best results moving their files using a browser from Box.byu.edu. If you have a lot of small files Box Drive is very slow to move/copy the data because it does a copy and paste from the OS and requests one file at a time sequentially. It is better to use a browser to move them from Box to desktop.

If you have files that are related to your work at the university and are unsure about where they should be stored contact your department CSR. The CSR will be able to help you decide where the data should be stored.

OIT is working to find the best storage for each type of data. We are aware that many users have research storage needs and are working to help you meet the demand. If you have questions about finding the right location for your research data or video archive storage, please contact your CSR or the Technology Support Center at 801-422-4000.

Depending on the product the method may be different. You can pull the data to your computer and then upload to chosen device or personal cloud storage product.

If other help is need contact the Technology Support Center at 801-422-4000.

Each user will have a small space allocation in Box where they can store data. This will allow users to have some space to work with their professors or load documents that they are working on.